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SAP CRM

Holistic mapping of sales, marketing & service processes

Increasing competition and mounting pressure to reduce cost has led to an increased commercial interest in the subject customer relationship management (CRM).. Implementing a central CRM-system with SAP CRM, consolidates customer databases, distributed throughout a company and provides a centralized, view of the customer. System generated sales signals  enable sales staff  to work more efficiently using a success-oriented approach. New sales opportunities are generated from existing customer databases, new customers are gained by means of more target-driven, marketing activities and marketing expenses are reduced. To reduce costs, service-oriented corporate structures need to offer excellent service, in order to maintain strong customer loyalty.

With an optimized SAP-CRM solution, ConVista facilitates the structured recording of customer information, so that it can be used in a systematic manner.  Continuous flows of information between different corporate divisions reduces information loss, creates a sustainable focus on the customer and provides a complete picture of customer data.  ConVista offers industry-specific solutions based on an SAP-CRM platform for the banking, insurance and utilities sectors.

  • Structured storage and systematic use of valuable customer information on the basis of the SAP-CRM solution
  • Efficient process cycles due to continuous information flows between the different corporate divisions
  • Sustainable customer orientation as well as a comprehensive view on customer data
  • Industry-specific solutions based on a SAP-CRM platform for the banking, insurance and utilities sectors